WEBSITE PRIVACY PROTECTION STATEMENT
We stress the importance of privacy and are committed to earning your trust by adopting high standards for the protection of your personal information.
This policy applies to our website(s) and outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
We do not control and are not responsible for the policies or actions of third parties linked from this site and you should check directly with them since their policies and terms will govern how they handle and treat personal information.
In this policy, 'personal information' or 'personally identifiable information' means information about you that is unique and would actually or potentially identify you as an individual, like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification and includes information you provide to us when you use our website to make or modify a reservation, establish a profile, communicate personal preferences, participate in, respond to or take advantage of special offers, or which you otherwise provide to us in the course of using of our website. Aggregate information or statistics, even if compiled or derived from your personal information and then aggregated and mingled with information of others, is not personal information since it does not identify you or any specific personally identifiable information about you. We use aggregate or statistical information to better serve our guests and customers generally, to enhance the performance of our website and to generally improve how we do business.
We will provide you with opportunities to 'cancel' and to correct or update your personal information and described these opportunities below, but you are responsible for ensuring the information you provide to us and that we maintain is complete, accurate and up to date. We cannot and will not be liable to you or any other party if, for any reason, you do not provide us with complete, accurate and current information or you fail to update such information in a timely manner.
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION USING OUR WEBSITE
1. By using the website.
2. By communicating with us regarding service delivery including any profiles, preferences or special requests you may make.
3. By registering or otherwise entering information on or through our website.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we intend to use it and store it.
When using forms on the website it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding services we may offer. From time to time, we also offer special discounts offers (for example, to seniors or for children) and we may require birth dates or other qualifying information to assess your eligibility and process your reservation or participation correctly. If you elect to participate or take advantage of a promotion, package or other service that involves third parties, your personal information will be shared with that third party to the extent necessary to participate, enroll or otherwise provide you with the service and process your purchase or request.
Except as we have described in this policy, your personal information will not be given to these third parties.
BY VISITING OUR WEBSITE
Our website does not collect personally identifiable information from you or your computer when you simply visit (e.g., browse) and unless you actually provide us with personally identifiable information, we will not know or collect your name, your e-mail address or any other personally identifiable information about you. When you visit a page on our website, we do log certain communications, technical and operational information and aggregate it with other similar information in order to make our website function correctly, do capacity and other technical planning and generally make our website function properly and improve it where we can. We also use this information to better understand how visitors use our website and how we can better tailor our website, its contents and functionality to meet your needs.
WHY WE COLLECT PERSONAL INFORMATION
1. To establish, maintain and honor our relationship with you and to provide you with our services and those of our third party suppliers and promotional partners.
2. To understand and better attempt to fulfill your needs and preferences in providing services from us.
3. To manage and develop our business and operations and help us improve our services for you.
4. To meet legal and regulatory requirements.
WHEN DO WE DISCLOSE PERSONAL INFORMATION
1 Personal information may be shared internally, for billing purposes.
2. Personal information (such as name, number, or address) may be shared with a person who, in the reasonable judgment of the WahKee restaurant, is acting on your behalf of or as your agent - for example, a delivery person, bringing your food order to you.
3. Personal information may be shared with a third party involved in processing transactions you request and supplying you with services.
5. Personal information may be shared with a public authority or official or those acting under government or judicial authority to protect the assets and operations of the restaurant or if, in the reasonable judgment of the restaurant, it appears that there may be danger to life, property or public safety which could be avoided or minimized by disclosure of the information, or which disclosure is required by law or regulation.
1. We will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
2. We will safeguard your personal information from disclosure other than as identified above or with your consent.
3. We will take steps to protect the confidentiality of your personal information when dealing with third parties, consistent with our policy and the laws and regulations that apply.
4. We will strive to keep your personal information accurate and we will provide you with reasonable opportunities to access, correct and update your personal information.
You are always free to refuse to provide personal information to us, recognizing that in some cases this may limit or make it impossible for us to agree to provide you with the services or goods you may request.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, when you access or visit our website or by separately e-mailing us utilizing the contact information provided on this site using "Unsubscribe" as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.
If you have questions or concerns about our privacy practices or how we collect, handle or use your personal information, please contact us via the contact information provided on this site.
RETURN & REFUND POLICY
For your most satisfaction, we provide you some solutions if any of these happens to you. Feel free to contact us if you have any question regarding to Return Policy at (210) 497-6669
If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice or within 1 hour that you got the wrong food. You may come to pick up or ask us to redeliver** your food within the same delivery time frame with your previous order for free*. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge.
It's a rare case, but possible. Please call us as soon as you notice or within 1 hour that we miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within the same delivery time frame with your previous order for free*. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.
Your order will be priority if you come to pick it up.
We cook your food with only the finest and the freshest ingredients with USDA certified, no MSG and preservative. Please call us if it's caused by uncared delivering, bad packaging, strange objects in the food or spoilage within 1 hour of delivery. We will cook new ones and make sure they're the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You may come to pick up or ask us to redeliver** the food within the same delivery time frame with your previous order for free*. Some cases, we may offer you a store credit in the dollar amount of the bad food.
Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge.
Don't Like The Food
Some cases you may get exchange or a store credit in dollar amount only. There won't be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance. You may come to pick up the food or ask us to do the delivery within the same delivery time frame with your previous order. A $5 delivery fee will apply.
Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.
Return / Cancel
Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit the half of the bill in some cases. Please contact us for more information.
Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information.
* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it's not due to spoilage and/or unusually objects in the food. Please contact us for more information.
** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. We will refund you with a store credit only if you don't come to pick up your food.
Minimum food order for delivery is $12. Delivery varies in accordance with the distance and the millage related to the address where the order is delivered. $20 delivery fee is charged for SPECIAL ORDERS. Orders classified in this group are those that are delivered in ZIP codes out of our delivery range.
Delivery time is also subject to change with respect to the preparation time for the dish, size of the food order processed, specific distance (Special Orders) delivered. Minimum time to process delivery order is 40 minutes.
Most credit cards and debit cards accepted. All prices and zoning are subject to change. Delivery times are subject to change based on the size of your order and the amount of time it takes to complete your online order.